I totally empathise with Mikal on this one. My adventures with Apple service has been interesting. Although I’ve usually gotten better result out of being persistent and a giant pain in the arse (I honestly feel sorry for anyone who gets me on the other end of the phone or across the desk at a service center).
I refuse to buy a Dell due to the general crappiness of their laptop hardware – although their service seems to be pretty good, which almost makes up for it…. almost…
The problem I have with the IBMs is that it seems difficult to get a high resolution screen while staying afordable and not weighing a ton (this goes for most PC laptop manufacturers).
At the moment I’m looking at an Asus. I just want to find somewhere that’ll sell it to me with enough (1.5GB+) RAM without me having to dispose of a 512MB stick that I didn’t want in the first place. Ideally, it’d come with a 1GB stick and a free slot (and take the same memory as my current PowerBook so i could swap my existing 1GB stick in).
Oh, and avoiding the MS tax would be nice.
Anyone have any experience with Asus service?
Oh, and Mikal – ring them every day (at least) to check out how it’s going and complain at them. Be annoying. Make them hate you – point out that the easy way to make you happy is to swap it for a functioning one. Ring Apple as well. Oh, and only ever talk to the manager – or the highest person available at the time.