It also took them over an hour to make the announcement that the flight had been delayed. The screens just flashed “Boarding” for an hour (and they still are).
Delays are fine. Complete and total lack of any communication whatsoever is not.
Simply jumping on a microphone and saying “we’re experiencing a delay, we’ll have more information for you in half an hour” would be better. We seriously heard nothing for a whole hour after “Boarding” had started.
Just a closed door.
Somehow I feel this will be the last time I fly this airline.